Front End and Back End
If you’re a traditional retailer, your front end is your store, and the traditional advertising you do to try and attract customers. If you’re a manufacturer or wholesaler, you’ve got a “live” sales staff for your front end, complete with salaries, commissions, bonuses, incentives, travel, training, entertainment, literature and sales support services. That’s your front end, along with trade advertising, and often, consumer advertising to boot.
Fact is, the front end is always the expensive part. It’s called “inducing trial,” and once you’ve spent all this money to attract a new customer, you ought to be getting all you can from that customer, by constantly reaching him or her with valuable offers.
Get new customers with a GUEST mailing
Find a non-competing company with a customer list that targets a market like yours. Offer the company a piece of every sale generated from the company’s list, and make an especially sweet offer to the company’s customers. Your HOST company should endorse your product with a specific cover letter on their letterhead, saying they love your product and have therefore arranged this special deal for their customer’s benefit.
Ads in Other Companies Monthly Bills
Sell your products or services the way manufacturers do with AT&T or your local power company. Get your offer included in their monthly statement. “Impossible,” you say? True, it may be difficult to get your pitch included in the local AT&T bill, but don’t you realize there are several local companies who send out monthly bills, who’d be pleased to have you help pick up the postage, or who might be willing to send your piece along for a piece of every sale?
Cable TV companies
Banks and Credit Unions
Local Healthcare Providers
Lawn & yard-care services
Soft Water companies
Accountants
Music Teachers
Employee Leasing companies
Anybody who sends out monthly invoices
Take your existing product and repackage it for a different market.
Do you appeal to the high-end market? Great! Repackage your basic product, call it by a different name, lower the price and pitch it to the low-end market.
There are Bloomingdale’s products that could easily be reboxed and relabeled and still sold very profitably at Walmart.
How to capture the prospect attention?
If you don’t at least capture the attention of the intended audience, you’ve already lost. You’ll never even be seen or heard. But attention and interest are two different things.
Benefit is the catalyst that converts attention into interest. Once you’ve done that, you can begin to cultivate wonton desire for your product or service in the mind and heart of your prospect.
And finally, your offer will inspire that prospect to take action -- either to buy, or to take the next step in the buying process, whatever it may be.
Free Sample Policies
In a Proctor & Gamble test, a FREE sample offer beat a price discount and a rebate offer three to one. Why? Because customers don’t have to do anythng for a FREE sample. They just send in the card. With the rebate, they have to submit a receipt. With the discount they also must make the purchase up front. In both other offers, the customer must spend money before experiencing the product. A FREE sample allows them to experience the product before risking their money. Once you have their name and address, you can aggressively market to specific prospects on the back end.
The World's Best Market Research
Talk to your customers. Ask your customers for the reasons why they bought from you. You may find they’re buying something far different from what you thought you were selling. You may have 10 reasons why your product is superior. But there is only one that matters most to the customer. Find that one and focus on it.
Bonus
Don't forget that bonuses drive most direct response sales. Many people will respond to your ads to take advantage of the “extras” that come with your main product. Remember those 7 most powerful words in advertising… "I will give you something for FREE!
What Business Are You In, Really?
And how does it make a gigantic difference to your bottom line?
Let's start with a question. What business are you in?
No, really. This is a vitally serious question.
Ask 100 business owners what business they're in and 97 of them will tell you what they do. That isn't the question.
Ask 100 jewelery store owners what business they're in and they'll tell you, "I'm a jeweler," or, "I'm in the jewelry business."
Ask 100 plumbers and they'll tell you, "I'm a plumber.
Real estate agents, mechanics, insurance salesmen, manufacturers, printers... it's all the same.
If you own the business, you may think you're a jeweler, a plumber, a real estate agent, or whatever, but you're not.
No, the day you took ownership of the business is the day you became something different. That's the day you became a marketer of jewelry or plumbing services, or property or whatever, and you were no longer a what you thought then, and probably still now think you are.
The late, great business leader Peter Drucker said in effect, "The only two legitimate functions of business are marketing and innovation. The rest are expense."
When you own the business, your primary function is to "bring in the business."
Other people can be found to do virtually everything else; buying and managing inventory, managing employee schedules, training, accounting, you name it. But if you fail in the function of bringing in the business, you have no business.
Dare you abdicate this responsibility?
Unfortunately, most business owners never realize these important truths and that accounts for their lack of prosperity.
For example, one jeweler has been in business for three generations and yet is generating less than a million dollars a year in gross revenues. Another opened just three years ago and is already enjoying a multi-million dollar business.
How can this be?
Some would chalk it up to luck, location, up-front capital, etc. But the truth is, the difference is probably marketing. The owner who focuses on marketing will be the one who makes the most money, even if his skills, inventory, and location are inferior. This is the businessman who realizes his primary function is to bring in the business.
There are only three ways to grow your enterprise:
1. Get more customers
2. Increase your average sale
3. Get your existing customers to come back and buy more often.
This past April, jeweler, Bill Warren, realized his role was to market. He adopted these three goals. By steadily working on the marketing of his business, he was able to go from a typical May of $40,000.00 to a May 2006 or over $61,000.00. That's more than a 50% increase, in just one month.
What did Bill do? He installed a formal up-selling/add-on selling system in his business that increased his average ticket dramatically, and served his clients at a higher level.
He also took advantage of a unique PR opportunity resulting from his gemologist and certified appraiser training, which had the phone ringing off the hook. As a result, 88 new customers came his way in May. And Bill is operating out of a small town.
Kent Whipple owns Whipple Services in Salt Lake City. He has built a multi-million dollar plumbing, heating and air conditioning business in near-record time. But he can't tell you the last time he turned a wrench, drove a truck, made up an employee work schedule or did the payroll.
Kent has delegated all of those responsibilities. He has people who can do that. He focuses on two things: 1) providing the vision for his company and 2) marketing.
There are a lot of plumbers and heating guys in the Salt Lake City market who have been around a lot longer than Kent, who aren't doing a quarter of the business he is. But Kent understands that he's not a plumber, he is a marketer of plumbing, heating and air conditioning services.
And because of that understanding, not only has Kent built a thriving enterprise, but he has the time to enjoy himself, taking several extended trips every year, confidently knowing the business will continue to churn along in his absence.
But if he saw himself as a plumber, he would never have been able to build such a business or enjoy such a lifestyle. He'd be too busy with the wrench.
Odds are you have spent considerable time and money to become the professional that you are. You have time in the field; you may have paid for substantial training; you unquestionably have countless hours invested in learning your craft. You may have taken business courses, even gotten a degree.
What have you done to become the marketer that you need to be? Have you invested the same kind of time developing and honing the skills you need to run the "engine" that truly drives your business?
I suggest you start with a simple commitment of 30 minutes a day. Set aside at least a half hour a day to work on the marketing systems of your business. (Remember, that is to work on developing and implementing marketing systems, not operating them.)
If you don't have an up-sell/add-on selling system in place, that would be your most lucrative place to start. Determine what the pieces of the puzzle are for such a system, then decide how many 30-minute sessions it will take to develop all of those pieces. If it will take 10 sessions, you will have your new system ready to put in place in 10 working days.
After you've done your first project, select another - perhaps a formal referral system - and begin working on that the same way. Put in your 30 minutes and stop at the end.
The key is to remain true to the commitment. Set an appointment with yourself and honor it. Unless the building is literally burning down, do not let anything - even clients - interfere with this effort.
Finally, if you're not skilled as a marketer, it might be a good idea to get some help. This does not mean simply abdicating your marketing responsibilities. It may include some delegation. It certainly includes getting some training, and gathering some resources. Consultants, ad agencies, trainers, books and audio programs--these are all resources. But remember that resources are there to help you accomplish your responsibilities to bring in the business, not take over that job for you. Ultimately the responsibility can only rest with you, the owner.
This is some of the most powerful and useful advice on marketing I have ever given to you. Fail to heed it at your own peril. Follow it and you will quickly, easily, add tens of thousands - maybe even hundreds of thousands of dollars in revenue to your enterprise.
For further information on or help in implementing any of the principles, strategies or tactics you read here send us an email to info@audiobookslearning.com
Split Tests
Split testing is the best way to find out which marketing efforts are working best... and which aren't working at all. You merely choose an element you want to test - a headline, for instance - and test one version against another. Whichever version best helps you achieve your marketing goals - collecting names for your e-mail list, making sales, etc. - is the winner, the one you run with. (Of course, we are always testing new variables against the original winners.)
The more split-tests you do, the more chances you have to increase your profits.
Below are eight single-variable split-tests I've conducted during the past few years - and the results of each test. You should consider trying these split-tests for your own business. The results you get could accelerate your sales and profits for the rest of your professional life!
Split-Test #1: Inbound Phone Order Script
"Call now. Operators are standing by..." (Loser)
"Call now. If the line is busy, keep calling..." (WINNER)
Split-Test #2: Online Order Button Copy
"Add To Cart >>" (WINNER)
"Buy Now!" or "Order Now>>" (Losers)
Split-Test #3: Free Shipping & Handling Pitch
"Free shipping and handling..." (Loser)
"We pay for your shipping and handling charges..." (WINNER)
Split-Test #4: 2nd Product Free
"Get 2 for the price of 1..." (Loser)
"Buy 1 and your 2nd one is free..." (WINNER)
Split-Test #5: Online Audio & Video Testimonials
Testimonials WITHOUT "Case Study" story (Loser)
Testimonials WITH "Case Study" story (WINNER)
Split-Test #6: Auto-Responder Follow-Up E-Mails
7 daily e-mail reminders in 7 days (WINNER)
7 weekly e-mail reminders in 7 weeks (Loser)
Split-Test #7: Special Existing Customer Offer
One-Time Buyer Sublist - sending the offer to subscribers who have made only one purchase from us (Loser)
Multi-Buyer Sublist - sending the offer to subscribers who have made at least two purchases from us (WINNER)
Split-Test #8: "Good-Better-Best" Price Test
The traditional pricing method:
Good = $X, Better = $Y, Best (Good+Better) = $Z (Loser)
The decoy pricing method:
Good = $X, Better = $Y, Best (Good+Better) = $Y (WINNER)
Try some of the split-tests I revealed above. Or create your own single-variable tests. They will teach you a LOT about your marketing. And the results can ensure that you will maximize your marketing efforts and make the biggest possible profits.
Why do people buy?
I you think it's the great features of your product that will persuade people to buy, you have it backwards.
People buy when you clearly explain the benefits your product can bring them. Can your product solve a problem they have? How quickly can it solve that problem?
If you don't believe that statement, think back on purchases you have made.
Why did you buy that Make Money Online product last month? Was it because the merchant explained how the product worked? Or did that merchant show you all the money her strategies have earned her and her customers?
This "sales logic" applies offline as well.
Why do some people buy a BMW or a Jag? For the prestige of owning a luxury car - don't the ads for BMW & Jag stress these points in their sales presentation? They do it deliberately to arouse the desire in potential customers.
Now that we know people buy on emotion, we can pinpoint some of the exact reasons why people buy. Here's a list of the most common reasons:
- to make more money
- to save money
- to save time
- to be like others & have what others have
- to have better than others
- to reduce work or effort
- to be more comfortable
- to get rid of pain
- to learn & satisfy curiosity
- to have fun
- to feel good about themselves
- to get a bargain
In addition to all those reasons, you can add a "so that...." to the end of each one. For instance, we don't buy a time-saving device just to save time, we buy it so that we can have that time to do something more desirable or more beneficial to us in some way.
We don't buy a money-making plan just to get more money. People don't want more money just to have the money, they want more money so that they can have more security in their lives. They also want more money so they can buy something else they would love to have.
Now let's apply these principles to your product or service. Do you truly understand what the "so that..." for your product is? There might be different "so that's" for different groups of people and if that's the case, great, because you have more than one market and the opportunity to make more sales.
Once you realize that there is emotion attached to buying, you will understand that how people feel when they are considering a purchase makes a big difference to the likelihood of you making a sale. If you can tap into these feelings when you advertise your product or service, your chances of making sales will skyrocket.